Jul 9, 2020

One New Platform, 17 Stores, Unlimited Potential


Meet Arlan’s Market

Arlan’s Market is a family-owned business headquartered in Seabrook and San Antonio, Texas. From bagger to business owner, current President Ames Arlan opened his first store in 1991. Today, Arlan’s Market is run by Ames Arlan, Karen Arlan, their son Nick, and over 500 amazing team members.

Arlan’s made the decision to switch to Rosie from another provider’s ecommerce solution to better serve their community with a state-of-the-art ecommerce solution.

The Solution

Joining the Rosie family in 2019, Arlan’s expanded their ecommerce program from one location to all 17 stores – a key factor to Arlan’s impressive growth. Rosie completed a smooth and efficient onboarding process that had all 17 locations up and running in less than 60 days.

Arlan’s shoppers loved the new customer-friendly features and fully-integrated experience. By increasing their daily time slots and using powerful communication tools to keep their customers updated, Arlan’s was prepared for the influx of new shoppers and online orders.

In addition, Rosie seamlessly integrated with ShoptoCook to provide a fully customized website to align with the store’s marketing and merchandising efforts, and Truno, Arlan’s POS provider. Truno’s TruCommerce solution enabled Arlan’s to reallocate labor hours by automatically syncing their ecommerce inventory and pricing to bypass the checkout lane, saving time and money.

COVID-19 Ready

The family felt a sense of urgency to meet their loyal shoppers’ needs as the pandemic impacted supply chains and shopper behavior across the communities they serve in Texas. Thankfully, their new ecommerce platform prepared them to efficiently manage the COVID-19 impact on their business. Customers quickly transitioned from in-store shopping to online ordering. Partnered with Rosie, Arlan’s was able to process the 873% growth in year-over-year active shoppers and 15X order volume in April alone.

Key Takeaways

  • Be ready before your shoppers. Anticipate shopper needs and expectations by proactively utilizing cutting-edge technologies to make shopper behavior transitions seamless.
  • Pick a quality partner. Rosie’s tight integrations with your point of sale provider, weekly ad, loyalty program, and website providers allow your store to easily scale up to holistically meet the needs of your online shoppers.
  • Don’t be afraid to take the next step. Rosie can get you up and running quickly and inexpensively. Be the retailer that the community views as providing frictionless solutions to their changing needs.