We help you
launch your store online
Providing you support at every step: Onboarding, growing your business
and helping your customers
Rosie champions your growth
and success at every step
For Rosie’s Enterprise and Professional tier partners, after you launch your store, our Account Management team will work closely with you and your store teams to identify and achieve your ecommerce goals.
Account managers meet with you regularly to:
- Communicate ecommerce best practices
- Review your ecommerce ROI
- Help you assess your current customer base
- Identify opportunities in your trade areas to acquire new customers to help your store grow a profitable online shopping service
Customer support that delivers delight
Rosie’s award winning customer support team is ready to help your customers shopping online and our retailer partners 7 days a week.
Best-in-class customer service
The Rosie support team saves its retailer partners thousands of dollars a year in first line ecommerce customer service, by eliminating hours of customer service desk requests.
- 24/7 online shopper support center
- 7 days a week US based support team available by email, chat, and phone
- The most experienced ecommerce support team in the independent grocery space
- Weekly live retailer trainings with live Q&A
- 75+ interactive Help Center articles that help your shoppers with everything they need to shop online on desktop & mobile
Guaranteed customer support satisfaction
With an average response time for chat as less than 1 minute, our Rosie Support team is ready to help you.
Monthly Customer Support Satisfaction Ratings for 2021
Monthly Retailer Support Satisfaction Ratings for 2022
Average Full Resolution Time for Shopper Support
What retailers think about our support
Libbie Market“We’re in our second year working with Rosie, and 2020 was our highest YOY growth we’ve had to date, a result of being able to deliver outstanding customer service and local groceries to our community with all the Rosie tools and features.” Read review