A message from Nick Nickitas, Founder & CEO:
Rosie’s vision is to be the most trusted, locally focused ecommerce company, where customers can find and discover anything they might want to buy online from local stores.
Trust is not given, it’s earned. It happens when you show up and repeatedly meet or exceed expectations. At Rosie, we’ve found that the best way to build trust is to create moments that deliver delight.
It’s our mission. It’s in our DNA. It’s the action that when repeated, will enable us to realize the vision.
Delivering delight encompasses everything from getting the guest’s order right with all the items they purchased to providing an easy, affordable program backed up by legendary service and support to our retailer/wholesaler partners. It’s a call to serve and to bring joy to others. It’s the most important thing we do at Rosie.
To ensure our team maximizes the delight delivered to our guests, retailers, wholesalers, partners, and to each other, Rosie provides specific days throughout the calendar year for our team to collectively take time off to rest, reflect, recharge, and get inspired and excited for the work we have ahead of us. We’ve found that promoting work-life balance has increased productivity, results, loyalty, and employee retention.
To that end, our non-support team members will be taking off on Fridays during July and August: (July 1st, 8th, 15th, 22nd, and 29th; and August 5th, 12th, 19th, and 26th). On these Fridays, our non-support team will be out of office recharging.
During these days, Rosie’s award winning support staff will continue to provide the same high quality coverage we provide throughout the year without interruption. They are here to help and will be available for all of your operational needs. The support team will be spacing out their recharge days throughout the calendar in order to recharge and refresh without skipping a beat in terms of service to our retailers and their guests.
The job of leaders is to build a culture of thinkers and doers who drive learnings that build capacity repeatedly to the mission and bring about the vision. We know that our best work comes from when we are rested and energized. We are confident that this investment in our people will unlock another level of engagement and focus which will allow us to deliver even more delight in the days, weeks, months, and years to come.